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RETURN & REFUND POLICY
At Valmont Pagani, every order is handled with care. If you are not fully satisfied with your purchase, you may request a return according to the conditions below.
1. 30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unworn, unused and in the same condition that you received it;
- In its original packaging;
- Complete with any accessories, tags, protective films, manuals or gifts included with the order;
- Accompanied by proof of purchase.
Items returned without prior approval may not be accepted.
2. How To Request a Return
To start a return, contact us at:
support@valmontpagani.com
Or use the return/withdrawal option available through your customer account or order status page, where available.
If your return is accepted, we will send you instructions on how and where to send your package. Please do not send your item back before receiving return instructions from us.
3. Return Shipping Costs
For returns due to change of mind, incorrect size, personal preference or similar reasons, the customer is responsible for return shipping costs, unless otherwise required by applicable consumer law.
If the product is defective, damaged on arrival, or if you received the wrong item, Valmont Pagani will cover the reasonable return shipping cost or provide an alternative solution in accordance with applicable law.
4. Damaged, Defective or Wrong Items
Please inspect your order upon delivery. If the item is damaged, defective or incorrect, contact us as soon as possible at:
support@valmontpagani.com
Please include:
- Your order number;
- A description of the issue;
- Clear photos or videos showing the problem;
- Photos of the packaging, if the item arrived damaged.
If the issue is confirmed, we will offer a repair, replacement, refund or other solution in accordance with applicable consumer law.
5. Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear on your statement after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping fees may not be refundable, except where required by applicable law.
6. Exchanges
The fastest way to exchange an item is to return the item you have and place a new order for the item you want.
If you received a defective or incorrect item, contact us before placing a new order.
7. Order Cancellations
Orders are processed quickly. If you need to cancel an order, contact us as soon as possible at:
support@valmontpagani.com
If your order has not yet been processed or shipped, we will do our best to cancel it. Once an order has entered processing or has been shipped, it may no longer be possible to cancel it.
This does not affect any statutory withdrawal rights that may apply to you.
8. EU Right of Withdrawal
If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
For goods, the withdrawal period starts from the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, you may contact us at:
support@valmontpagani.com
Or use the electronic withdrawal function available through your customer account or order status page, where available.
After submitting your withdrawal request, you will receive confirmation by email or another durable medium.
You must return the goods within 14 days after informing us of your decision to withdraw. The goods must be returned in a condition that allows inspection and resale, except where the handling was necessary to establish the nature, characteristics and functioning of the goods.
For withdrawal returns, you are responsible for the direct cost of returning the goods, unless otherwise stated or required by law.
If you withdraw from the contract, we will refund the payments received from you, including the standard delivery cost where required by law. Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us may not be refunded.
We may withhold the refund until we have received the returned goods or until you provide proof that you have sent them back, whichever comes first.
9. Final Sale Campaigns
“Final Sale”, “Final Atelier Release”, “Final Stock” or similar wording refers to promotional campaign availability and limited stock.
These terms do not remove any legal consumer rights, including the EU right of withdrawal, legal guarantee rights, or rights related to defective or non-conforming goods.
10. Warranty and Legal Guarantee
Valmont Pagani offers support for defective or non-conforming products in accordance with applicable consumer protection laws.
For customers in the European Union, goods are covered by a minimum legal guarantee of 2 years from delivery. If a product is defective, not as described, or does not function as advertised, you may be entitled to repair, replacement, price reduction or refund in accordance with applicable law.
Commercial warranties, where offered, do not limit or replace your statutory consumer rights.
11. Non-Returnable Items
The following items may not be eligible for return, except where required by law:
- Gift cards;
- Items damaged due to misuse, accident, improper handling or normal wear and tear;
- Items returned incomplete or without original packaging;
- Custom-made or clearly personalized items, where applicable.
12. Contact
For returns, refunds or warranty requests, contact:
Valmont Pagani
Email: support@valmontpagani.com